Reference

Terms That Set Your Account Rules

Clear account rules keep your first step simple. Read the terms before you open an account so you know how access, identity checks, and session handling work.

DANAOVOGoPayQRIS
gbkslot Terms That Set Your Account Rules
HELP CHANNELS

Where To Ask Us

Questions about the terms are handled by live chat, email, and WhatsApp, with replies staffed daily from 09:00-21:00 WIB.

Live Chat Use live chat when a clause is unclear before you accept it.
Email Send longer questions by email when you want a copy of a clause or…
WhatsApp WhatsApp works well for quick checks on account wording, mobile access, or a term…
DATA AND ACCESS

How We Handle Your Records

We keep the data needed to run the terms: account name, contact details, device logs, payment references, and support history.

Data use

We use your account name, contact details, device data, and payment references to apply the terms correctly, match support requests…

Cookies

Session cookies keep your login state stable when you move from mobile to computer.

Account security

If you change email, phone number, or payment reference, we ask for a fresh confirmation from the registered channel.

Retention

Support transcripts, device logs, and transaction references stay in our records only as long as we need them for account…

Change requests

To request a correction, send the exact field, the correct detail, and a short reason from the email on file.

Contact path

For a clause question, contact live chat, email, or WhatsApp and name the section number if you can see it.

Questions Before You Accept

Before you accept the page, the questions that matter most are about eligibility, device use, payment references, and how to raise a correction. We answer those points here so you can check the current terms first, then open your account with the same details you plan to use later. If the answer depends on local law, we say so plainly.

Access depends on local law. If your location is not covered, we will not accept the account request or may ask you to wait until a permitted region is available. The same rule applies on mobile browsers and computer browsers.

Your name, email or phone number, and payment reference should point to the same person. If a DANA, OVO, GoPay, or QRIS request comes from a different name, we may pause it until the record is matched.

No separate rule set appears on mobile. The terms you accept on iPhone, Android, or a browser tab are the same, and cookies help us keep the accepted version visible when you return.

Send the exact field you want changed, the correct detail, and your registered contact from the account email. If the correction affects access or payment references, we may ask for an extra confirmation step.

The current version is the one published on this page with its stated date. If we update a clause, the new text replaces older copies, and support can point you to the section you need.

Access can be paused if the account details do not match, if a request looks incomplete, or if the legal status of the service changes. When that happens, we explain the clause involved and the next step.

Use live chat, email, or WhatsApp and mention the section number if you have it. That lets us answer the exact clause you are reading and avoid sending a general reply.